Support & Service
EIZO Warranty
When you purchase an EIZO monitor, you benefit from one of the industry's most comprehensive warranties, designed to minimise disruption and keep your business running.
Depending on your product, location and purchase channel, your warranty may include:
- Up to 7 years of coverage
- Collection and return service
- Courtesy loan monitor (where applicable)
- On-site exchange service for selected products and locations
Our repair centres are as follows:
- EIZO Limited (UK) – Ascot
- EIZO Oceania – Sydney
- EIZO South Asia – Singapore
Please contact us directly with your model and serial number to confirm the warranty for your specific product.
EIZO Warranty Overview
EIZO have a less than 1% failure rate over the full period of the warranty across all our monitors, however in the unfortunate event that your monitor requires a repair, hopefully the following information will help answer some questions.
If you need to use any of these services, our support team are always on hand to help you.
All EIZO monitors are covered by our Global Warranty. This means that should you purchase a monitor in another country and then, for example, move to the UK – we would still support you here in UK (limitations apply) should you have any technical issues and repairs, if required. We would always advise contacting the local EIZO service centre to where you are based to try and provide you with the most efficient service as possible.
Warranty details are available on request from your local EIZO representative.
EIZO Limited is the UK based subsidiary of the EIZO Corporation (Japan) and provides some additional warranty benefits to those provided under the EIZO global warranty, as outlined in the ‘Warranty Service Levels’ section.
EIZO APAC (EIZO Oceania and EIZO South Asia) is the authorised distributor of EIZO products in the APAC region and provides some additional warranty benefits to those provided under the EIZO global warranty, as outlined in the ‘Warranty Service Levels’ section of this document.
Do I need to activate/register my monitor?
No – all EIZO products are tracked by their serial number and the warranty period starts at the point of dispatch from your local EIZO office.
What do I do if I have a technical issue?
EIZO Limited and EIZO APAC have our own in-house technical support team and repair centres in UK, Sydney, Australia and Singapore. We are happy to help assist in trying to resolve a technical issue or take you through the process, should your monitor need to come in for one of our engineers to inspect.
Our details
UK
Phone: 01344 317 489
E-mail: uk.support@eizo.com
ANZ
Phone: +61 (02) 9462 7500
Email: support@eizo.com.au
SEA
Phone: +65 6592 0135
Email: support@eizo-apac.com
The team is available Monday – Friday 9am – 5pm (excluding public holidays)
Warranty Service Levels
Standard Repair Service
If your monitor develops a fault during the warranty period:
- Contact your local EIZO support team
- Your monitor must be returned to an authorised EIZO repair centre
- Once repaired, it will be returned to you
Customers are responsible for packaging the monitor securely to prevent damage during transport.
Available globally.
Enhanced Warranty Service
Designed to minimise disruption to critical professional workflows.
Available on selected products in selected countries.
If your monitor requires inspection or repair:
- EIZO will arrange collection
- A courtesy loan monitor may be provided (subject to eligibility and availability)
- Your monitor will be repaired by EIZO
- Your original monitor will be returned and the loan monitor collected
For selected products and locations, an EIZO technician may perform the exchange on-site.
Products covered include;
ColorEdge CG, CS, and CX ranges and RadiForce RX, MX, GX and MS ranges
Product Warranty Coverage
FlexScan
5-Year Warranty
Most FlexScan monitors include a 5-year warranty covering manufacturing defects and component failures.
Selected models are eligible for Enhanced Warranty Service depending on country and purchase channel.
Coverage period:
5 years or 30,000 operating hours, whichever occurs first.
7-Year Warranty
Selected FlexScan EV models include an extended 7-year warranty.
Applicable models:
- EV2400R
- EV2410R
- EV2720S
- EV2740S
- Future FlexScan EV models launched from 23 June 2026 onwards
Coverage period:
7 years or 30,000 operating hours, whichever occurs first.
For eligible UK customers, Enhanced Warranty Service with a courtesy loan monitor may be available.
RadiForce
7-Year Warranty
RadiForce RX-series monitors include an extended 7-year warranty.
7-year warranty applies to goods sold after:
UK: April 1st 2023
ANZ/SEA: January 1st 2025
Coverage period:
7 years or 20,000 operating hours, whichever occurs first.
Enhanced Warranty Service applies in eligible regions.
Frequently Asked Questions
Will I receive a loan monitor?
A courtesy loan monitor may be available for selected products and regions.
Availability depends on:
- Product range
- Country
- Purchase channel
- Service location
Your local EIZO support team will confirm eligibility when your warranty claim is raised.
Bright Pixel Policy
EIZO has a Bright Pixel Policy on certain FlexScan EV, ColorEdge CG, CS and CX models – details and a full list of covered models can be found using the following link, under Pixel Policy:
Touch Screen Product Warranty
The Touch Screen range of monitors all come with a 3-year RTB warranty.
If you find that you have a monitor which is not in any of the headings above for example our Surgical Panels, or Security screens then please contact EIZO directly who will be able to confirm the warranty.
Products included;
DuraVision FDF and FDS ranges and RadiForce MS range
Could it be a non-warranty repair?
Repairs deemed to be outside of warranty (for example accidental damage or if the customer wishes to repair a monitor beyond the warranty period) can be requested through the support team at EIZO.
- The EIZO team will provide a quote once the monitor has been inspected at the repair centre.
- The customer would be responsible for delivering the monitor safely to the repair centre.
- Upon receipt of the full payment work can commence.
- If the customer decides not to proceed with the repair after the inspection has taken place a charge for the inspection will still apply.
- If the necessary parts are not in stock, then these will need to be ordered in from Japan however the customer will have been advised of this at the point of receiving the quote.
EIZO will ship the monitor back to the customer upon completion of the necessary work (UK mainland only, Australia and Singapore only).